General conditions

Guests making bookings are required to accept these BOOKING TERMS & CONDITIONS


1.1    London Apartment Direct Ltd (trading as "Short Let London") adverts apartments ('properties') as an advisor for and on behalf of the Owners of the property ('Owner').

1.2    All properties have been personally inspected by the Company to ensure that they meet the high standards of accommodation on which the Company's reputation is based.

1.3    At the time of publishing, the properties are furnished and equipped as described in the detailed and technical descriptions provided to renters and guests ('Clients') on the Company's web site. From time to time the Owners of properties may change the layout, furniture or fittings and the Company will seek to update these on the website at the earliest opportunity and notify renters if the changes to the property change the nature of the accommodation. Differences between the description and photos on the website and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against the Company.

1.4    The Company will not be liable to Clients in the event of changes made to a property by the Owner and not notified to it, however the Company will intervene on the renter’s behalf in the event the quality of the property is diminished as a result of such changes.

1.5    Prices and seasons published on the Company's website are indicative and subject to variation without notice prior to the confirmation of a booking.

1.6    A quote will be provided at the time of inquiry and the confirmation of the booking will occur when the advance payment has been paid and the confirmation of booking form is issued.

1.7    The base currency of referral is the £ POUNDS and values in other currencies published on the Company's websites are based on current interbank rates and provided for comparative purposes only.

1.8    Rental prices include nightly rate of the property and such other inclusions that are listed in the special notes for each property listed under the price list in the property pages. 


2.1. The booking is not confirmed until you not receive a confirmation from the Company. A pre-payment is payable on booking and confirmation will not be affected until the whole of the pre-payment has been received.

2.2. The Company will not enter into correspondence in the event that the pre-payment is not received within the hold (option) period and the property is allocated to another Client; however, the Company will do its utmost to find a replacement property acceptable to the Client.

2.3. The balance of rental must be paid at arrival (check-in). Non-payment of the balance by the due date will constitute basis for cancellation and the property will be re-offered and cancellation conditions applied.

2.4. Payment by credit card is not subject to any commission. Alternatively, payments may be made, without surcharge, also by direct debit into the Company's international account or Company's PayPal account.



3.1. Cancellation is affected by the Client when written notification is acknowledged to have been received by Short Let London or, in the event of non-payment of balances.

3.2. Should the Client for whatever reason cancel the booking, they will have the right to reimbursement of all money paid subject to the deduction of cancellation charges. Cancellation charges are based on the total rental price and are calculated from the date of the beginning of the rental period as follows:


Period before beginning of rental within which written cancellation is received

Amount of cancellation charge shown as a percentage of the property rental price

30 days in prior arrival date

50% of the Pre-payment – not refunded

less 30 days

100% of the Pre-payment – not refunded


100% of the Pre-payment – not refunded

3.3. Please note that above this cancellation policy does not apply in the case of full advanced payment of the rent. In this case, the payment is not refundable.

3.4. Changes to booking dates, or properties constitute an extra fee (subject to availability). 
Clients are strongly advised to take out adequate insurance to ensure that they are protected from unforeseen events which may give rise to cancellations. 

3.5. The Client is required to give 1 month notice to vacate the Property, applicable to 2+ months rentals.

3.6. If the Booking is less than 2 months, the Client is due to move out on the Last Date of the Booking.


4.1. If as a result of a serious breakdown or failure in the rented property, Short Let London or the Owners decide that it is not possible to continue with the booking, the Company will do its utmost to find a replacement property acceptable to the Client, or refund any moneys paid on unused rental.

4.2. The Client acknowledges that in this event, the Company's liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days.

4.3. Should a property become unserviceable prior to the arrival of a Client, the Company will do its best to find a suitable replacement property of an equal standard.

4.4. In the event of a more expensive property being selected, Clients will have the choice of paying the difference or receiving a full refund of moneys paid.



5.1. Keep the Property including all provided machinery and equipment clean and tidy and in good condition and decorative order (reasonable wear and tear).

5.2. Not permit any waste, injury or damage to the Property, its fixtures, fittings and appliances, nor make any alteration or addition to the Property or the style or colour of the decorations without the Company’s consent.

5.3. The Client must not cause an avoidable call-out by a contractor (for example batteries or light bulbs changed, drains blocked by the Client's waste or electricity repair claims caused by not having any credit on a utility meter, or inappropriate or unauthorised use of any appliances).

5.4. The Client must not arrange contractors without having previously obtained the Company’s authority, unless acting reasonably to effect emergency repairs for which the Landlord is liable.

5.5. Not remove any of the Company’s possessions from the Property or store them in any cellar or outside the main dwelling.

5.6. Where the Landlord or the Company’s Agent have served a valid written notice of the need to enter to view the state and condition or to effect works (except in case of emergency when access shall be immediate), the Client agrees to them using their keys to gain access if the Client is unable to grant access to the Landlord or the Company’s Agent.

5.7. Not add any aerial, antenna, WIFI or satellite dish to the building without the Company’s consent, which will not be unreasonably withheld. The WIFI provided by the Landlord is a complimentary service, which is supplied by third parties. Any interruptions, low speed or other issues with the WIFI will not be held against the Landlord and no compensation will be requested.

5.8. Not change the locks (or install additional locks) to any doors in the Property, nor make additional keys for the locks without the Company’s consent, which will not be unreasonably withheld. All keys are to be returned to the Landlord or the Company’s Agent when possession of the Property is returned to the Owner.

5.9. Ensure that the Property is kept secure at all times, locking doors and windows and activating burglar alarms as appropriate

5.10.        If the Client(s) loses their keys or have locked themselves out after 6pm or anytime on Sunday and require the landlord to come open for them, they will incur a £50 call-out charge payable immediately.

5.11.        Permit the Company’s Agent, after giving 24 hours written notice and at reasonable hours of the daytime, to enter the Property:

  • to view the state and condition and to execute repairs and other works upon the Property or other properties, or
  • to show prospective Clients the Property, during the last month of the Booking.



6.1.   Return possession of the Property in the same good clean state and condition as it was originally provided to the Client.

6.2.   Return all keys to the Property to the Company’s Agent on the last day of possession. Standard check out time is until 10.00 AM.



7.1. Any problems with the property encountered during the property rental period should be reported immediately to us. The Company will endeavour to address the problems and resolve them to the satisfaction of the Client as soon as possible.

7.2. In the event that the Company is unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to Short Let London, area representative or in writing to the Company by email or letter.

7.3. Reasonable time must be allowed for the Company to resolve the problem.

7.4. Clients must not vacate the property under any circumstances without the express written agreement of Short Let London as to do so will annul the rights to claim for compensation.

7.5. Where a Client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received to the end of the rental period. Requests for compensation must be lodged with the Company in writing ( within 48 hours of completion of the rental period or during your stay.

7.6. The following do not give rise to claims for compensation:

  • Force Majeure, terrorist acts or natural disasters
  • Shortages of power, gas or water outside of the property Owners control
  • Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
  • Inundation by pests, insects, rodents etc
  • Claims arising as a result of damage caused by Clients to the property
  • Differences in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the accommodation)
  • Damage or loss to Clients' belongings or property
  • Actions limited by UK Law i.e. the period in which heating may be switched on is defined by the government and varies between areas
  • Civil works or construction projects nearby the rented property that are not under the control of the Company


8.1. Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Short Let London accept any liability for accidents causing death, sickness or bodily harm howsoever caused.

8.2. The Company and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non - therapeutic drugs.

8.3. The limitation of liability for any claim against the Company and the Owners of property for whatsoever cause is limited to the total amount of rental paid to the Company by the Client.



9.1. Clients acknowledge that by acknowledging these terms and conditions in the Company's inquiry form or booking request that they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to Owners' properties.

9.2. The rental agreement shall be governed by English law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in United Kingdom