Arrivals & Departures

We pride ourselves on providing a warm and hassle-free welcome in London

After booking, you’ll receive our booking confirmation email with the address of the property you’re renting. We’ll also send you a reminder by email with all the key information a few days before your arrival.

Please read our welcome instructions carefully, and this information about key collection and method payment at arrival.

We do ask that you observe our House Rules during your stay. Please also let us know if you’d like to reserve any Extras.

Your safety is our first priority, so we provide an Emergency Contact Number for you during your stay.

If you need help, don't hesitate to contact us or chat online with us. We're waiting you in London!

Welcome instructions for your stay with Short Let London


Once the booking is made you will receive a booking confirmation with the property address, our arrival contact number, and key collection instructions.

We will also send you an arrival confirmation email to arrange the time of the check-in.

Our standard check-in time is from 14:00 until 20:00.

We know that not all flights land at sociable hours. If you arrive before or after our standard check-in time, we’re happy to offer you a Early and Late check-in. They are on request (extra fee of £20) and subject to availability. Please contact us before you make a booking if you have a late or early arrival or other specific requests.

We know that London can seem like a big city, especially for first time visitors. So we’ve put together information to help you find you way to your apartment easily and quickly. Check our how to reach our apartments page for all the details.


On arrival in London, you need to contact us 1 hour before your arrival at your apartment (or after your landing). You will have a specific arrival contact number. This step is important because we need to confirm with you the exact time of your arrival at your apartment in order to avoid any waiting.

Our welcome agent will meet you at your booked apartment. They will warmly welcome you and give you all the information you need about the flat, keys and dealing with the procedures of the remaining payment.

The address of the flat is written in our booking confirmation and in the email we usually send a few days before your check-in.

Key collection & payment at arrival

When you book one of our holiday apartments, you will receive a confirmation email with the exact address of your apartment

To make sure your check-in goes smoothly and easily, we will send you an arrival and check-in reminder email a few days before, with all the key information: arrival contact number and the address of the apartment.


Our welcome agent will meet you at the property (full address is in your booking confirmation - more info about how to reach our properties from airports and stations). You need to call us 1 hour before arriving at the address in order for us to guarantee check-in at your most convenient time.

Our welcome agents will be waiting for you; they will collect rent payment and give you a set of keys. In case you are running late, please let us know as soon as possible. More info about our welcome instructions.


We have different methods of rental payment available on your arrival. You can choose from paying in cash or make the payment by debit/credit. Or you can pay by bank transfer and show us a proof of payment. We accept £ Pounds, € Euros and $ Dollars.

We are here waiting you, contact us to book now one of our holiday apartment.

House Rules

At Short Let London, we want you to have a pleasant and enjoyable stay.

To avoid any misunderstanding, please read our simple House Rules carefully, and feel free to Contact Us if something isn’t clear.


  • Checkout time: before 11 am on the departure date.


  • After 11am (on request). Additional Fees apply. Subject to availability.


  • Please leave the keys on the table inside the apartment and doors unlocked, but closed.


  • Smoking IS NOT permitted in the apartments or in any other area of the property.


  • You may bring your pet. Additional fees apply.


  • Bed linen replacement (additional set). Can be ordered any time during the stay with 24 hour notice. Additional Fee: £10.00 per visit.
  • Cleaning service: Can be ordered any time during the stay with 24 hour notice. Additional Fee: £20.00 per visit.
  • Call out service: In case of lost or damaged keys, or the Client being locked out of the property. Additional Fee: £25.00 (9am-6pm, Mon-Fri) or £50.00 (6pm-9am, Mon-Fri, all weekend and public holidays) - These charges must be paid immediately to the Agent.
  • All additional guests must be reported to the Company. Contact us or call our office number +44(0)203 8053 030.

Additional items you may need

We include many items as standard on arrival, such as cutlery, pots and pans, bed linen and towel.

Each apartment listing will have a detailed description of what is included.

We also offer additional items available on your request.

We are happy to offer:

  • Bed linen change (additional set) - £10.00
  • Cleaning service (per visit) - £20.00
  • Iron & ironing board (one off payment) - £5.00
  • Additional set of keys (per set) - £5.00
  • Hairdryer - £5.00

Emergency (24/7)

During your short or long stay in London, we take care about you

Whether your stay in London is short or long, we’re committed to your comfort and safety.

We provide an emergency contact number for our clients, available 24/7. This will allow you to ask for assistance with any issues or questions about your apartment during your stay. You’ll receive this emergency number in your booking confirmation.

For minor issues and requests, please contact our office during opening hours and our Customer Service Team will be happy to assist you.


You will find your emergency number inside your booking confirmation email.

Check-in and Check Out time


You’re welcome to check in between 14:00 and 20:00 free of charge. If you need to check in earlier (before 14:00) or later (after 20:00), you will need to let us know. This is subject to availability, and will require an extra fee.


Standard check-out time is before 11 am. You can check out later until 14:00 for £20, or any time after 14:00 for an extra night payment.