TERMS & CONDITIONS:
We are www.shortlet-london.com – “The Company”.
You are – “The Client”.
The Company and The Client are agreed to follow T&C below.
1. ENQUIRY & BOOKING:
1.1. Booking enquiry can be made online by visiting our website or over the phone.
1.2. Booking quote (availability, rates etc) is valid at the time it has been provided.
1.3. Booking is only firmly reserved upon receipt of a booking reservation deposit.
1.4. Booking confirmation with full reservation details will be emailed to The Client within 24 hrs since booking deposit received.
2. DEPOSIT:
2.1. Booking deposit is payable at the time of booking and prior to occupation of flats.
2.2. Booking deposit is payable by credit/debit card via Google Checkout® in sterling or any other approved or pre-arranged bank transfer payment.
2.3. Booking deposit will be held as a security deposit against damage, which may occur to the property, during The Client’s stay at the property.
2.4. Booking/security deposit is fully refundable, provided that no damage has been done to the property.
2.5. Booking/security deposit will be refunded at the same way as it has been paid.
2.6. Booking/security deposit will be refunded within 5 working days after the end of the stay.
2.7. Deposit is non-refundable if the booking is cancelled or not taken-up.
3. CHECK-IN/OUT TIME:
3.1. Standard check-in time is 2pm-8pm.
3.2. Check in/out dates are stated in the booking confirmation.
3.3. Check-out time is 11am or any time before.
3.4. Late check-out after 11am and up to 2pm is possible for an additional fee of £20.00. This needs to be agreed in advance before the final day of departure. Subject to availability.
3.5. Check-out after 2pm is possible for an additional fee of one extra night. This needs to be agreed in advance before the final day of departure. Subject to availability.
3.6. Night time check-in (8pm-8am) is possible for an additional fee of GBP20.00.
3.7. The Client may extend his stay at any time without additional fees. The Company should be contacted in advance to confirm the extension. Subject to availability.
4. RENTAL PAYMENT:
4.1. The rental payment should be made in full upon arrival, unless previously agreed otherwise. A client will be charged £20.00 for each additional visit by our representative in order to settle a check in payment.
4.2. Total rent can be paid in cash, bank transfer, credit/debit card (pre-arrangement ONLY, 4% surcharge), personal cheque (has to be cleared before time of check-in).
4.3. At the time of check-in rent can be paid in cash or bank transfer only.
4.4. The rent paid/calculated will not be refunded/reduced if The Client decides to check-in later or check-out earlier than the date/s originally booked.
4.5. The Company reserves the right to refuse to check–in The Client and cancel reservation without refund of deposit, if full rent payment has not been completed at the check-in time.
4.6. By paying the rent on arrival The Client agrees that the flat is in an acceptable condition.
5. CHARGES:
5.1. In case of any damage to the property, caused by The Client, a call out service to fix, replace the broken item/s will apply £20.00 fee.
5.2. If The Client needs to call The Company due to lost keys, being locked out of the property or damage, service charge will apply - £25.00 (9am-6pm, Mon-Fri) or £60.00 (6pm-9am, Mon-Fri, all weekend and holiday days) - as well as a taxi fare (if applicable). These charges need to be paid immediately.
5.3. Replacement of lost keys will be charged £5.00-£60.00 (depend on a type of keys) per set of keys.
5.4. If The Client keeps the keys after hi has moved out, his deposit will be not refunded.
5.5. Should any property damage or technical problems occur during the stay it must be immediately reported to The Company. Failing to do so may lead to increase of penalty fee (on discretion of The Company).
5.6. The Client will be charged changing date fees, if the change is made More than 7 days prior to check-in date booked - £25.00 fee, Less than 7 days prior to check-in date booked - £50.00 fee, on day of arrival - £60.00 - £100.00, depending on the changes made.
6. ADDITIONAL SERVICE:
6.1. The Company provides additional service only upon customer’s request.
6.2. Wi-Fi service (where available) - £1.00 per day. Should be taken for the whole remaining stay.
6.3. Bed linen change (additional set) - £10.00;
6.4. Cleaning service (per visit) - £20.00 (includes bed linen change);
6.5. Iron & iron board (one off payment) - £5.00;
6.6. Additional set of keys (per set) - £5.00.
6.7. Airport pick-up/drop-off service: Heathrow - £55.00; Luton - £60.00; Stansted - £65.00; Gatwick - £85.00. This is for the standard car, 1-4 people, 1-3 suitcases.
7. DURING THE STAY:
7.1. Only those people listed on the rental agreement are allowed to stay at the premises. The Client agrees that there will be no overnight guests in the house for any extended period of time (1 night or more) without prior approval of The Company. Unusual traffic will be reported to the Local Police Department immediately followed by immediate eviction.
7.2. All items in the unit, provided by The Company, could be found upon arrival and are included in to the description. All items, not listed or not provided upon arrival should be obtained by The Client on his free will. The Company is not responsible for any expenses it may cause.
7.3. The Client should keep the unit and its surrounding area clean and tidy.
7.4. The Client should clean away all rubbish before departure.
7.5. The Client must not wash the bed linen and towels upon departure.
7.6. All are no-smoking properties.
7.7. The Client must not open post/mail if it is not addressed to The Client.
7.8. The Client must not make any changes improvements or repairs to the property or furniture without authorization by The Company.
7.9. The Company reserves the right to restrict or eliminate access to the property to The Client’s guests who have violated any of the rules above or any of the T&C’s statement. In some cases The Company may run an additional investigation which may lead to holding of the security deposit until investigation is completed.
8. CANCELLATION AND CHANGES:
8.1. Deposit is non-refundable if the booking is cancelled from The Client’s end.
8.2. Deposit is fully refundable if the booking is cancelled from The Company’s end. The Company reserve rights to cancel The Client’s booking if the third party’s unexpected circumstances are involved (such as an emergency maintenance work, technical problem/s, sale of property etc.).
8.3. The Client will be charged changing date fees, if the change is made More than 7 days prior to check-in date booked - £25.00 fee, Less than 7 days prior to check-in date booked - £50.00 fee, on day of arrival - £60.00 - £100.00, depending on the changes made.
9. GOVERNING LAW:
9.1. The Company will not held responsibility for any financial loss or damage to the belongings of any person/s permitted to occupy any property or for any injuries sustained by them or any other member of their party.
9.2. The Laws of England and Wales will apply to all aspects of the rental, booking and the above terms of business.
9.3. By the UK Law we can remove your belongings with or without your presence in case of non-paying the rent or failing to check-out on the date booked.
10. COPYRIGHTS:
10.1. All information such as pictures, descriptions, services etc. used on this website is copyrighted to The Company and requires The Company’s written permission to be repeated/used anywhere else. The Client or other persons have no right to use and/or manipulate said photographs. This includes, although is not limited to, the publication of this material on other websites, in catalogues, within the property itself or any other channel or location not listed here. Any infringement of this clause will be subject to the international laws of Property Rights.
10.2. It is prohibited neither to take any pictures of the property nor publish them without The Company’s written approval.
10.3. The Company reserve the rights to change all terms and conditions listed above without prior notice.