Termini e Condizioni

Leggi attentamente i nostri termini e condizioni

Termini e Condizioni

Si prega di leggere le nostre REGOLE DELLA CASA attenzione prima di fare qualsiasi prenotazione.
Le nostre regole della casa sono progettati per rendere il vostro soggiorno confortevole e sicuro.

Gli ospiti fanno le prenotazioni sono tenuti ad accettare queste TERMINI E CONDIZIONI 

 

AFFITTO:

London Apartment Direct (trading name "Short Let London") offre appartamenti ('Proprietà') come consulente per nome e per conto dei proprietari dell'immobile ('proprietario'). Tutte le proprietà sono state personalmente ispezionate dalla Società per assicurare che soddisfino gli standard di alloggio su cui si basa la reputazione della Società. Al momento della pubblicazione, le proprietà sono arredate e attrezzate come descritto nelle descrizioni dettagliate e tecniche presenti sul sito internet della Società. Di tanto in tanto i proprietari degli immobili possono cambiare il layout, mobili o arredi e la Società cercherà di aggiornare le informazioni sul sito al più presto e informare gli affittuari se le modifiche alla proprietà cambiano la natura della struttura. Le differenze tra la descrizione e le foto sul sito e quelli effettivamente trovati presso la struttura non costituiscono base per la cancellazione, rimborsi o altre pretese nei confronti della Società. La Società non sarà responsabile nei confronti dei Clienti in caso di modifiche apportate a una proprietà da parte del Titolare quando non è stata informata, ma la società interverrà per conto degli affittuari nel caso in cui la qualità della proprietà è diminuita a seguito di tale modifiche.

I prezzi e le stagioni pubblicati sul sito internet della Società sono indicativi e soggetti a variazioni senza preavviso prima della conferma della prenotazione. Una notifica verrà fornita al momento della richiesta e la conferma della prenotazione si verifica quando il pagamento anticipato del 15% del totale dell'affitto è stato pagato (oppure è stata fornita una prova dell'avvenuto bonifico, in caso di pagamento con trasferimento bancario) e la conferma del modulo di prenotazione viene rilasciato. La valuta di base è la Sterlina Inglese £ ed i valori in altre valute pubblicati sui siti web della società si basano sui tassi interbancari correnti ed fornito solo a fini comparativi.

I prezzi degli affitti includono la tariffa giornaliera della proprietà e le altre inclusioni che sono elencati nelle note speciali per ogni proprietà elencata nella lista dei prezzi nelle pagine delle proprietà.

PAGAMENTI:

La prenotazione non è confermata fino a quando non si riceve una conferma da parte della Società. Un pre-pagamento del 15% del prezzo di affitto è da pagare al momento della prenotazione e la conferma non sarà inviata fino a quando non viene ricevuto l'intero pagamento anticipato (o confermata con una prova in caso di pagamento con bonifico bancario). La Società non entrerà in corrispondenza nel caso in cui il pre-pagamento non è ricevuto (o una prova non è stata fornita) nel (opzionale) Periodo di attesa e la proprietà è assegnata ad un altro Cliente; tuttavia la società farà del suo meglio per trovare una proprietà di sostituzione accettabile per il Cliente.
Il saldo dell'affitto deve essere pagato all'arrivo (check-in). Il mancato pagamento del saldo entro la data stabilita costituisce base per la cancellazione e la proprietà sarà nuovamente rimessa sul mercato e le condizioni di cancellazione saranno applicate.

I pagamenti con carta di credito non sono soggetti ad alcuna commissione. In alternativa, i pagamenti possono essere effettuati, senza sovrapprezzo, anche tramite addebito diretto in conto internazionale della Società o sul conto PayPal della Società.

CANCELLAZIONI:

La cancellazione è effettuata dal Cliente quando è una notifica scritta viene ricevuta da Short Let Londra o, in caso di mancato pagamento dei saldi. Qualora il Cliente per qualsiasi motivo vuole disdire la prenotazione, esso avrà diritto al rimborso di tutte le somme versate previa deduzione delle spese di cancellazione. Le spese di cancellazione sono basati sul prezzo totale di locazione e sono calcolati a partire dalla data di inizio del periodo di locazione nel modo seguente:



Periodo prima dell'inizio del soggiorno entro cui è stata ricevuta la disdetta scritta

Importo del canone di cancellazione in percentuale sul prezzo di affitto dell'immobile

più di 7 giorni prima dell'arrivo

meno di 7 giorni prima dell'arrivo

no show - nessun arrivo



50% del 15% del totale dell'affitto

15% del totale dell'affitto - nessun rimborso

15% del totale dell'affitto - nessun rimborso



Modifiche alle date di prenotazione, o dellaproprietà costituisce un costo aggiuntivo (soggetto a disponibilità).
I clienti sono invitati a stipulare un'assicurazione sufficiente per garantire che siano protetti da eventi imprevisti che possono dar luogo a cancellazioni.

SOSTITUZIONE DELL'APPARTAMENTO:

Se a seguito di un guasto grave o guasto all'interno delle proprietà, Short Let London può valutare al momento che non è possibile proseguire con la prenotazione, la Società farà del suo meglio per trovare una proprietà di sostituzione accettabile per il cliente, o rimborsare le eventuali somme corrisposte dell'affitto non utilizzato. l cliente prende atto che, in questo caso, la responsabilità per i danni della Società sarà limitata all'importo dell'affitto non utilizzato e in relazione alle somme versate, sulla base di un calcolo proporzionale dei giorni di affitto non utilizzati. Se un immobile diventa inutilizzabili prima dell'arrivo di un cliente, la società farà del suo meglio per trovare un immobile sostituto adeguato di pari livello. Nel caso di selezione di una proprietà più costosa, i Clienti avranno la scelta di pagare la differenza o ricevere un rimborso totale delle somme versate.


ARRIVI E CONDOTTA DURANTE IL SOGGIORNO:

A seguito del pagamento finale, al cliente verrà rilasciato un voucher e le istruzioni di arrivo per la proprietà. Nelle settimane precedenti all'arrivo, la Società richiederà i dettagli sull'orario di arrivo previsto, mezzo di trasporto, i nomi di tutti gli ospiti e gli eventuali requisiti supplementari. Short Let London può accogliere fuori orario. Maggiori informazioni sugli Arrivi & Check in.

La conferma di prenotazione è fornita al momento del pagamento del pagamento anticipato e non è trasferibile e deve essere presentata al rappresentante locale al momento del arrivo al fine di ottenere l'ingresso alla proprietà. Il cliente prende atto che le seguenti circostanze forniscono il proprietario o della Società, con una base per la risoluzione immediata del contratto di locazione, senza ricorrere da parte del Cliente e perdendo tutte le somme versate alla Società:

  • Il superamento del numero massimo di ospiti come indicato sulla conferma di prenotazione
  • La sostituzione non autorizzata di ospiti - i nomi ed i dettagli del passaporto di tutti gli ospiti devono essere fornite al rappresentante di proprietà (secondo le leggi del Regno Unito)
  • Condotta sconveniente all'interno della proprietà (compresa la distruzione indiscriminata dei beni, scarsa igiene, rumore eccessivo, ecc)
  • Feste, matrimoni, feste non autorizzate o che coinvolgono non ospiti
  • Introduzione di animali domestici (a meno che non consentito nelle note proprietà e precedentemente richiesto alla Società)

Il cliente prende atto che non ci sarà alcun ricorso contro la Società o il proprietario nel caso in cui questi eventi provocassero cessazione anticipata del soggiorno.

 

PARTENZE E PULIZIE:

L'orario del check-out standard è fino alle 11:00. Trascorso questo tempo un rappresentante proprietà procederà con l'ispezione dell'appartamento. È una condizione dell'affitto che la proprietà deve essere lasciata in modo pulito e ordinato alla fine del periodo del soggiorno. Ciò implica che le stoviglie devono essere lavate, la spazzatura deve esssere rimossa dalla struttura e le camere lasciate in una condizione ordinata. I clienti non sono autorizzati a riorganizzare i mobili della proprietà. Le stoviglie e di altre apparecchiature della casa (sedie, coperte, ecc) non devono essere utilizzate o trasportati al di fuori della casa. Candele e bruciatori a nafta non sono ammessi all'interno della casa.

Al suo arrivo, ci sarà una pre-autorizzazione di un carta di credito/debito a vostra scelta (può essere diversa da quello con cui è stata effettuato il pagamento iniziale per garantire la prenotazione) come misura di sicurezza per assicurare la nostra azienda da qualsiasi danno potenziale che può intercorrere durante il soggiorno.


RECLAMI:

Eventuali problemi con la proprietà riscontrati durante il soggiorno devono essere segnalati immediatamente a noi. La Società si adopererà per affrontare i problemi e risolverli in modo soddisfacente per il Cliente nel più breve tempo possibile. Nel caso in cui la Società è in grado di risolvere il problema per la soddisfazione del Cliente, il reclamo deve essere presentata immediatamente per iscritto alla Società via e-mail, fax o lettera. Tempo ragionevole deve essere permesso per dare il tempo di risolvere il problema. I clienti non devono lasciare la proprietà in qualsiasi circostanza, senza l'esplicito consenso scritto di Short Let Londra. In caso la proprietà venga lasciata senza avvertimento, non ha diritto al risarcimento. Le richieste di risarcimento devono essere presentata alla Società per iscritto (info@shortlet-london.com) entro 48 ore dal termine del periodo di soggiorno o durante il soggiorno. I reclami presentati dopo la scadenza del periodo di soggiorno non saranno presi in considerazione.

I seguenti elementi non danno luogo a richieste di risarcimento:

  • Forza maggiore, atti terroristici o catastrofi naturali
  • La non erogazione di energia elettrica, gas, servizio internet o acqua al di fuori del controllo della Società
  • I danni da vento, pioggia, grandine, inondazioni, incendi, fulmini, frane o altri atti di Dio
  • Inondazione da parassiti, insetti, roditori ecc
  • Crediti derivanti a seguito di danni causati dai clienti per la proprietà
  • Le differenze nelle descrizioni e fotografie della struttura mostrati in materiale promozionale (a meno alterare significativamente la natura dell'alloggio)
  • Danni o perdita di effetti personali di proprietà dei Clienti
  • Azioni limitate dalla legge del Regno Unito ovvero il periodo in cui il riscaldamento può essere acceso è definita dal governo
  • Opere civili o progetti di costruzione nelle vicinanze della proprietà in affitto che non sono sotto il controllo della Società

 
LIMITAZIONE DELLE RESPONSABILITA':

I clienti riconoscono che essi sono responsabili di prendere tutte le necessarie misure di sicurezza per sé e per i loro ospiti e Short Let London non si assume alcuna responsabilità per incidenti che causano la morte, malattia o danni fisici in qualunque modo causato dal cliente stesso. La Società ed i proprietari negano ogni responsabilità o reclami in caso di incidenti che avvengono mentre gli occupanti o gli ospiti sono sotto l'influenza di alcool o non - farmaci terapeutici. La limitazione di responsabilità per qualsiasi pretesa nei confronti della Società e dei proprietari di immobili per qualsiasi causa è limitata alla somma totale del soggiorno pagato alla Società da parte del Cliente.

ACCETTAZIONE DEI TERMINI E CONDIZIONI:

I clienti riconoscono ed accettano le seguenti termini e condizioni. Accettano di essere vincolati dalle disposizioni contenute nel presente documento e di accettare la responsabilità per i danni causati da loro. Il contratto di locazione è disciplinato dalla legge inglese in ogni particolare compresa la formazione e l'interpretazione. Qualsiasi procedimento derivante o in connessione con questo contratto può essere proposta in qualsiasi tribunale della giurisdizione competente in Regno Unito.

Maggiori informazioni sui nostri termini e condizioni

Maggiori informazioni sui nostri "Termini & Condizioni" (in lingua originale)

Applicable Regulations

1. These business terms and conditions form a binding legal contract and govern all bookings made between (1) London Apartment Direct Ltd (“The Company”, “Us”, “We”) registered in England and Wales under number 07178485 whose registered address is at Finchley Road NW2 2JP  and (2) You (“You”, “the Client” and all members of your party collectively referred to as “the Guests”).

2. This contract is entered into agreement as of the date when the Client pays the pre-payment of the rent and the reservation is accepted and confirmed by the Company.

3. You hereby accept these conditions on behalf of yourself and all the members of your party whether you are booking as a guest or on behalf of others. In addition, by visiting or using our website you agree to comply with the site terms.

4. These conditions apply to all bookings made via the booking engine, email, telephone or through other means.

 

Enquiry & Booking Procedure

5. You can book online while searching our website for available apartments. When you make a booking through our website, the rates that you see on the website at the time you make the booking are the rates that we apply. If there are any unforeseen changes or problems with your booking, we will automatically contact you first for your approval/instructions, before arranging an alternative booking.

6. The moment we receive your confirmation payment consisting of 15% of the total rent, after which we will send you our booking confirmation by email. Please, check it carefully and inform us of any errors or omissions immediately.

7. After making the payment with a credit/debit card or through PayPal, you will receive an email confirming your payment. The Accommodation will be booked for the Rental Period by you, as agreed by us within the initial confirmation letter (containing the booking reference and address of the property) that you will receive within 24h.

8. If you pay by Bank Transfer, you will receive all the necessary details in regards to our bank account (both National and International), however the booking will not go through if we do not receive proof (usually in the form of receipt) of the bank transfer within the allocated time frame – no more than 24 hours. We hold the right to cancel your booking if adequate proof is not provided within the 24 hour boundary. After receiving said proof and validating its legitimacy, we will send you an email confirming your booking.

9. If you book by Phone you will receive a booking confirmation shortly after making a debit/credit card payment over the phone, if you chose to do so.

10. By submitting and confirming the secure online booking, you confirm that you have read and agreed to the individual apartment terms & conditions and the cancellation policy of the apartment you are booking. The email confirmation we send will include full booking details including but not limited to: your booking reference, the apartment’s cancellation policy, the address and your arrival contact telephone number.

11. You will receive an immediate confirmation email if you pay with a debit/credit card or through PayPal. However you will only receive a confirmation email on the same day (using all other forms of payment) if you have made the booking between 9:00-17:00 GMT on Monday-Friday and 10:00-15:00 on a Saturday. If you have made a booking outside of these time frames, then you will only receive a confirmation the following morning , or the following Monday if you have booked after 15:00 GMT on a Saturday.

12. We require you to contact the company with an alternative email as soon as possible, if for any reason you are unable to gain access to the email address you have provided to us within the booking request form. Alternatively you can call us on +44 (0)2038053030.

13. It is your responsibility to check your email for any subsequent information relating to the booking. You acknowledge and accept these conditions by carrying through with the payment procedure.

14. It is very important that you inform us in writing of any special requirements such as size of the property, position of the apartment within the building, or other such criteria at the time of the booking. This streamlines the booking procedure, and allows for us to present you with a suitable range of apartments which cater to your specific needs. Nevertheless, despite all efforts, we cannot guarantee that your requirements will be met.  Furthermore, this is not considered an adequate reason for terminating the contract prior to the official deadline.

15. Tenant understands that the owner has made every effort to accurately describe the premises through means of pictures and written descriptions. If the property does not meet the Client’s expectations, but does meet the basic standards of habitability under UK law, means that the Client will not be entitled to a refund of rent money and will have no claim or recourse against the owner.

 

Damages of the property during your stay

16. On arrival, we will pre-authorise a debit/credit card of your choice (may be different from the one with which you have made the initial payment to secure the booking) as a safety precaution to insure our company from any potential damage may cause during your stay. We hold the right to make appropriate deduction from the card in the event of any damage to the accommodation or its contents, or in the event of a late check-out after 11:00am on the day of your departure.

 

Arrivals/Departures

17. You are able to be accommodated any time between 14:00pm and 20:00pm (“Standard check-in time”) on the date of arrival unless agreed upon in prior arrangements and confirmed in writing by you. Additional charges may be levied as a result. The Standard Check in is stated in the Booking Confirmation Email and declared in each Accommodation Description on our website.

18. Late Check-In after 20:00pm is a possible however and must be confirmed by our booking department prior to your arrival. An additional charge of £20.00 will be added to you total bill in the event of a late check-in.

19. Early Check-in before 14:00pm is possible for an additional fee of £20.00. The Early check in must be prearranged at least 3 days prior to your arrival. The fee will be added to your total bill. It must be approved by our booking department and is subject to availability.

20. The Standard Check-out time is before 11:00am. Late Check-out after 11:00pm is possible for an additional fee of one extra night. Late checkouts must be agreed upon at least 48 hours before the Departure Date. Late Checkout is subject to availability. If the Late Checkout is not available, you must depart at Standard check-out time.

21. If you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified time period, the booking will be cancelled. The amount of this cancellation charge depends upon the terms and conditions of the specific apartment.

22. If your arrival time is delayed, you must contact us by email or call our office or arrival contact number. If you fail to do so you may not be able to gain access to the Property immediately on the arrival at the property.

23. The Client may request to extend their stay at any time, providing the Property is vacant. Please refer to the Section Extension.

 

Occupants

24. You will provide the leading Client information such as (ID details, mobile, email, arrival time) to us and show a legitimate ID document on arrival.

25. Only persons notified to us prior to your arrival date and listed on our written confirmation of booking may occupy the apartment. You may not re-let/sublet the apartment to any other third party.

26. The number of persons permitted to occupy the apartment is limited to the number listed on our written confirmation of your booking. The Client must not allow this limit to be exceeded; neither can the Client change, during the occupation of the apartment, the composition of the occupants without our permission in writing.

27. If the Client does either of the above, we can refuse to hand over the apartment to the Client, or can repossess it. If we do so, this will be treated as a cancellation by you and our cancellation policy will apply. No refund of any payment you have made in respect of your booking will be made and we will not hold any liability to you as a result of this, including, for example, any costs or expenses you incur due to not being able to occupy the apartment, such as your incurring the cost of securing alternative accommodation. In this situation, we are not under any obligation to find any alternative accommodation for the Client.

 

Payments

28. The remaining amount of rental payment must be paid in full upon arrival. If you fail to pay in full, your stay will be recalculated with accordance to the payment made. Once the remaining balance is received, the stay will be recalculated back to its original Arrival and Departure Dates.

29. Upon arrival the Rent can be paid in cash, by online bank transfer or debit/credit card.

30. In case the Client decides to move out at any time before the Departure Date, the Rent for the remaining dates will not be returned.

31. By paying the Rent in full on the Arrival Date, the Client acknowledges and agrees that the Property is in an acceptable condition. It is the Client’s own responsibility to thoroughly check the property upon arrival.

 

Smoking & Pets policy

32. We operate a no smoking policy. Smoking is not permitted in the apartments or in any other area of the property.

33. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we will charge you for additional cleaning of the apartment. The charge for cleaning and de-odorizing is £30.00. In addition you will be liable for any charges incurred by us if we have to relocate our next guests whilst the apartment is being de-odorized. Any such charge would be limited to 2 days at your agreed daily rate.

34. Please mention it as a special requirement during the booking process if you are to be staying with a pet. The charge of staying with a pet amounts to 10% of the total rent, and is a supplement fee for the extra cleaning required to maintain your property.

 

Cancellations & Alternations

35. Cancellation will only be accepted in writing (including email) and will only be effective on acknowledgement by the Company.

36. Unless otherwise specified in the Booking Confirmation, the following cancellation policy will apply:

36.a – If the client does not appear (a no show), then they will forfeit the payment made during the booking confirmation. This consists of 15% of the total rent payment.

36.b – If the client decides to cancel the booking less than 7 days before the arrival date, forfeit the entirety of what has already been paid. This consists of 15% of the total rent payment.

36.c – If the client cancels the booking more than 7 days in prior arrival date, 50% of what has been paid (15% of the rent) will be forfeited with the rest being refunded.

37. Short Let London does not hold the right to cancel a booking once a Booking Confirmation has been sent, however, external factors or emergencies (circumstances out of our immediate control) may mean that the accommodation is unavailable for some or even all of the rental period. In those few exceptions we will do what is in our power to assist the client, and will arrange for a suitable alternative in terms of accommodation during that rental period. If the client does not accept the solution, then they are entitled to a complete refund

38. You can request to have the booking cancelled anytime in accordance with our cancellation policy. If you cancel the booking when the rent is paid due to the reason the property does not match your special requirement without prior discussion or notification neither in writing or verbally, the Company saves the right to accept the cancellation request and apply the cancellation policy.

39. If you would like to make any changes to your booking, then please be sure to do so in writing, as only written documents can be accepted (including email). We will contact you to offer a suitable alternative accommodation of similar type and standard in a similar location for the same dates. If any booking changes are accepted, then an extra fee of £50 will be charged. If the client decides not to go through with the change, then the booking will be cancelled in accordance to our cancellation policy. You should tell us as soon as reasonably possible whether you wish to accept any change or alternative apartment offered, or alternatively whether you want a refund (in according our cancellation policy). We will try to contact you by e-mail or telephone to gain a response. If the client cannot come up with a reasonable conclusion (in terms of accepting the proposed changes), then the we are entitled to assume that you wish to cancel your booking in accordance to our cancellation policy.

 

Extensions

40. Should the client wish to extend their booking, then a request must be sent via email. The request is not confirmed until the client receives an email with the company’s official statement on the matter. All extension proposals are subject to availability.

41. An alternative Property may be offered (subject to availability) if the present Property is not available for all or any part of the extension period requested for any reason. In all cases we will look to do our best to accommodate your request.

42. There may be a different nightly rate to apply to any extension period, or part of any extension period, in case the alternative property is offered.

43. If the current Property is available, then the extension rate will be the same as the original rate of the booking, regardless of the duration of the extension. When you confirm your extension, you will once again be required to make an additional payment consisting of 15% of the new total rent.

44. On accepting the terms of any extension you thereby also accept that all the Conditions apply equally to that extension as for the original booking

Circumstances beyond our control

45. Except where otherwise expressly stated in these conditions, we will not be held liable for any changes, cancellations, losses or damages suffered by you; or other general circumstances outside of our direct control unless specifically stated.

46. By way of example, such events or circumstances include fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than our negligence) cancelation of head leases, changes of statutory licenses and all similar situations.

Rates, Additional Charges & Services

47. Our apartments rates include Wi-Fi service, bills (in some apartments, our prices don’t include electricity and it is payable by the customer charging the specific electricity meter) and taxes.

48. The Company provides additional services only at the Client’s request.

48.a – Bed linen change (additional set): £10.00. At least a 24 hour notice should be given to the office in order to receive a requested service. Upon receiving the service, the service charge of £10.00 must be paid.

48.b – Cleaning service (per visit): £20.00. Cleaning service includes Bed Linen Change service and cleaning of the property. At least a 24 hour notice should be given to the office in order to receive a requested service. Upon receiving the service, the service charge of £20.00 must be paid.

48.c – In case of lost or damaged keys, or the Client being locked out of the property, a Call out service charge will apply – £25.00 (9:00am-18:00pm, Mon-Fri) or £50.00 (18:00pm-09:00am, Mon-Fri, all weekend and public holidays) – These charges must be paid immediately to the Agent. Depending on the type of keys, replacement of lost/damaged keys will be charged £5.00-£60.00 per set. If the Client does not return the keys when vacating the Property, we reserve the right to charge your Debit/Credit Card with an additional fee of £50.00 per set.

49. We will make every effort to ensure that the Client and the Guests enjoy a peaceful stay, however, we cannot guarantee or be held responsible for any failure or interruption of services to the apartment, the building or area, including electricity, air conditioning, water or any damage to internet, TV, including disruption or noise caused as a result of repair works being carried out in another part of the property or area. If we are to be made aware of such failure or interruption, then we will attempt to rectify such services within a reasonable period of time at the Property.

50. The Client must allow us and any representative of ours (including workmen) access to the apartment at any reasonable time during the occupation to rectify any failure in services (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations we are entitled to enter the apartment at any time without giving you prior notice).

 

Liability & Guest Obligation

51. Only those people listed in the Reservation may be allowed to stay at the Property. You cannot significantly change the makeup of the party during your stay in the Property. You have no right to sublet the property. If you do so, we reserve the right to refuse to accommodate you further or to evict you without prior notification. Any charge will be at our sole discretion. The Client agrees there will be no overnight guests in the accommodation for any extended period of time (1 night or more) without prior approval of The Company.

52. Subletting the accommodation for any purpose is strictly prohibited. Illegal activities will be immediately reported to the Local Police Department and The Client will be evicted without any refunds.

53. The Company provides standard fixtures and fittings in the accommodation. All items in the Property, provided by the Company, could be found upon Arrival Date and are included in to the description of the Property. All items, not listed or not provided upon Arrival Date should be obtained by the Client on his free will. The Company is not responsible for any expenses it may involve.

54. The Client should keep the unit and its surrounding area clean and tidy. The Client should clean away all garbage upon or prior to the Departure Date. The Client must not wash the bed linen and towels upon Departure Date.

55. The Client must not open any post/mail unless it is addressed on the Client’s name. Other mail should be left in designated area. The post addressed as “Legal Occupier” must be left unopened.

56. The Company reserves the right to restrict or eliminate access to the property by The Client and the Guests who have violated any of the rules above or any of these Terms & Conditions. In some cases, The Company may run an additional investigation and holds the right to claim damages and maintain the Debit/Credit Card details until the investigation is completed.

57. The company will not be held responsible for the theft and/or damage of/to your personal belongings during your stay in any apartments booked. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with the Company and these conditions shall apply in their place. However, nothing in these terms and conditions shall affect your statutory rights.

58. The Guests must take proper care of the Property and the contents and use them in a responsible and appropriate manner. The Property must be left in a good and clean condition at the end of the stay and any damage or supplementary cleaning required will incur additional charges.

59. None of the contents of the Property may be removed and any loss or damage must be notified immediately to the Company, howsoever caused.

60. Should any property damage or technical problems occur during the stay, they must be immediately reported to The Company.

61. Guests should behave in a reasonable manner and must not cause any nuisance, annoyance or danger, to the occupants of any adjoining property. A violation of this clause will result in the booking being cancelled by us with no refund and the Guest having to depart immediately.

62. If the Guest breaches these Conditions then the Company may, without affecting any other rights and remedies available, give the Guest notice to vacate the Property at such time as the Company shall think fit. At that moment the contract created by this agreement shall be null and void and the Guest has no recourse to any refund.

63. Your occupation of the Property does not grant you exclusive possession of the Property. Your occupation is by way of a bare license and no rights of tenure or other property rights are granted to you.

 

Complaints

64. Every effort has been made to ensure that our apartments meet your expectations, if, however, the Client and/or the Guests have any cause for complaint, we are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately by email or emergency phone number if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve issues properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straight away. In particular, complaints of a transient nature (for example, regarding heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If you remain unhappy with our response, then you can lodge your complaint by email complaint@shortlet-london.com. You will receive a response within 3 working days (we will try to respond within 24 hours).

 

Lost & Found

65. At London Apartment Direct Ltd we make every effort to locate and return lost items but will not be responsible for personal items left behind in the Property.

 

Website

66. Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct, however it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments.

67. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

68. Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary.

 

Law & Jurisdiction, General

69. Use of the apartment for any illegal or immoral purpose or the use of any illegal substance is not permitted and will result in the immediate cancellation of the contract and the Guest having to depart immediately.

70. We reserve the right to recover the Apartment from you if you default in surrendering the Apartment back to us. You shall indemnify us and keep us indemnified against any and all costs, losses and expenses (including legal expenses) incurred in retaking possession of the Apartment.

71. Each party acknowledges that this Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this Agreement and supersedes all prior discussions, understandings and agreement between the parties and their agents except for such variations as shall be agreed in writing by us and you.

72. Each party also agrees that in entering into this Agreement, it is not relying on any statements, warranties or representations given or made (whether negligently or innocently and whether express or implied), or any acts or omissions by or on the part of any other party in relation to the subject matter of this Agreement (except those expressly set out in this Agreement) and it undertakes not to enforce or pursue any rights or remedies with respect to such subject matter otherwise than under this Agreement and hereby waives and releases the other party in respect thereof absolutely.

73. These conditions and all matters arising in relation to your booking shall be interpreted, construed and enforced in all respects in accordance with English law and you and we each irrevocably agree to submit to the exclusive jurisdiction of the English Courts over any matter or claim arising from or in connection therewith. The place of performance shall be England.

74. If any provision of these conditions is held to be unlawful, void or unenforceable then that provision shall be deemed deleted and its deletion shall not affect the validity and enforceability of the remaining provisions.

75. Your booking is personal to you, and you may not assign or transfer it in whole or in part.

76. These conditions and the documents referred to in them set out the entire agreement between London Apartment Direct Ltd and you and supersede any previous agreements between us relating to the subject matter of these terms. By booking accommodation through us you are acknowledging that you have not relied on any representation, warranty, agreement or statement which is not set out in these conditions and that you will not have any right or remedy arising out of any such representation, warranty, agreement or statement.

77. London Apartment Direct Ltd reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company’s business.

 

September, 2014

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