Welcome Instructions

What to do when you arrive in London


Once the booking is made you will receive a booking confirmation with the property address, our arrival contact number, and key collection instructions.

We will also send you an arrival confirmation email to arrange the time of the check-in.

Our Standard check-in time is from 14:00PM until 20:00PM.

We know that not all flights land at sociable hours. If you arrive before or after our standard check-in time, we offer you a Early and Late check-in. They are on request (extra fee of £20) and subject to availability. Please, contact us before you made a booking if you have a late, early arrival or other specific requests.

We love to help you and we know that London is a big city, in particular for who visit this city for the first time. We prepared some suggestions to help you to get our apartments easily and quickly. Check how get our properties in London.


When you arrive in London, you need to contact us 1 hour before your arrival at your apartment (or after your landing). You will have a specific arrival contact number. This step is important because we need to confirm with you the perfect time of your arrival at your apartment in order to avoid any waiting.

Our welcome agent will meet you at your booked apartment. Our welcome agent will warmly welcome you giving all information about the flat, keys and dealing with the procedures of the payment of the rest of amount.

The address of the flat is written in our booking confirmation and inside the email we usually send few days before your check-in.

No booking fees

Instant booking

No deposit required

Free Wi-fi

Major payments accepted

Complimentary linen on arrival