FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION:

It means that you will have a studio flat on your own, with all the necessary equipment for living.

All property located in central London (North-West London or West London). Mainly in following areas:

• Willesden area (Willesden Green, Willesden Junction, Harlesden, Dollis Hill) - North-West London;
• Hampstead area (South Hampstead) - North-West London;
• Kilburn area - North-West London;
• Bayswater area - West London;
• Queensway area - West London;
• Paddington area - West London;
• Warwick Avenue area - Central London.

Please use a "Property List" menu above to discover mentioned areas.

Accommodation ideally suitable for:

• London holiday makers (vacations);
• Business people on short business trips;
• London students on short courses;
• London workers on short contracts;
• Temporary accommodation while looking for a permanent home in London;
• Short lets during home renovations;
• Accommodation for friends or relatives.

All our studio apartments contain:

• Bathroom (toilet & shower cabin/bath);
• Kitchen with utensils (e.g. knives, forks, spoons, cups, plates. etc.);
• Microwave (selected flats);
• Oven (selected flats);
• Kettle;
• Double bed (or/and double sofa) with fresh bed linen;
• Fresh towels;
• Fridge and freezer;
• TV/DVD/Freeview (selected flats);
• Basic furniture as wardrobe, chest of drawers, table/desk (list of items varies depending on the type of the property).

Yes, you are very welcome to see the studio before the booking! However, if it is accommodated, we will not be able to disturb our customer's privacy.

You have two ways to make a reservation:

1. By using our on-line booking system;
2. By contacting us through the website (Contact us, enquiry from home page) or phone call.

Yes, to be able to hold a flat fro you we require £60.00 holding deposit. Full rent payment has to be paid on arrival.

We are accepting holding deposit payments in cash (on viewings), on-line (Google Checkout system) or bank transfer (cash deposit or wire transfer).

After check-in we have to use your deposit as a security deposit against any damage of our property. Deposit is fully refundable provided that no damage has been done and after inspection of the property. Deposit will be refunded within 1-3 working days after check-out date and in the same way as you paid it.

You are very welcome to check-in at any time after 14h00. However, if you are planning to check in after 20h00 there is a night check-in charge of £20.00.

No, you don’t have to. Unless you’re checking in after 20h00 (look at the post above).

You need to come to the property address by yourself (full address is in your booking confirmation). You are required to call us one hour before arriving to the address.

Our representative will be waiting for you; they will collect rent payment and give you a set of keys.

Rent payment has to be paid in full at the time of arrival.

We are accepting:

• cash (prefer) - on arrival;
• bank wire transfer;
• credit/debit card (4%) - on-line prearranged ONLY;
• personal cheque (has to be cleared before day of arrival).

AT THE TIME OF CHECK-IN WE ARE ABLE TO ACCEPT PAYMENTS IN CASH or BANK TRANSFER ONLY!

Our check-in time is 14.00. If your flat is not accommodated by other people, you can check-in earlier (the same applies for late check-outs). An additional charge will be applied. However, if the flat is accommodated, we need to allow time, for check-out and cleaning of the flat.

You will have to contact us as soon as you find out that you need to stay for an extended amount of time. If we are fully booked, we won’t be able to help you, although, we will do everything possible to accommodate you.

Yes, we do provide fresh bed linen and towels for every apartment.

Yes, you can. It’s WI-FI connection. It can be ordered on arrival. Tech details as follow: 27-54Mbps wireless connection speed to the router, 2-8Mbps download speed, 0.2-0.4Mbps upload speed (details may vary, depend on the address you are staying in). WI-FI service cost £1.00 per day.

Yes, we do! You are very welcome to bring your little friend/s; however, it has to be agreed by us before booking.

You can check-out at any time before 11h00.

You will have to leave keys inside the flat and inform us that you left flat already. 11h00 is the latest check-out time.

Yes, you can order late check-out service. Subject to availability. An additional charge will be applied. Please contact us well in a advance.

Yes, we can. Subject to availability. An additional charge will be applied.

Deposits are non-refundable if the booking is cancelled or not taken up. This is due to the fact that we would have rejected other bookings, once your booking is confirmed with the deposit

The rent payments are non-refundable if customers are leaving the accommodation earlier. This is due to the fact that we would have rejected other bookings.